myApps-EN

Analytics is the simple, comprehensive and visualized way of evaluating calls to reduce unanswered calls and optimize your business processes. You can easily keep track of a lot of data, mobile on a smartphone or on your pc monitor or a big screen for everyone.

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Appinion can make choice processes easier, by quickly asking the myApps user for his opinion. You can decide yourself how many choices you give the users. The creator of the poll sees the results in percent as well as how many users partook at the poll.

License: free

User Guide

Call Action connects ERP, CRM and more systems by a centralized adjustable call-behaviour for incoming as well as for ended calls. Whether website rquests or windows applications, with or without user specific parameters.

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License: 1,49€ per user and month

User Guide

Callback is an app, that manages recalls for your company. Instead of e-mail or paper, you have a modern myApps interface, which is compatible with your smartphone. In the interface you have the option to either manage your own recalls or create recalls for other users. Every recall has a priority level, a state and an optional comment.

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License: 1,49€ per user and month

User Guide

Videos: DE

Call Info can show you important information about the caller in your myApps Phone App for easier and more qualitative (customer) communication. The app obtains the information from an external LDAP server, which in turn can collect its information from a wide variety of sources. With the editor integrated in the Admin App, you can create your individual display template so that more important information can be highlighted with bold letters, a larger font or color.

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License: 1,49€ per user, month and instance

User Guide

Camera grants a user easy access to the MJPEG video stream of one or more IP cameras. We are happy for suggestions for future versions of this app.

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License: 1,49€ per user and month

User Guide

Doorbell shows a high-resolution picture of the corresponding video doorbell in myApps even before taking the call and enables the user, with a displayed button, to open the door, instead of overwhelming the user with a bad video quality and having to remember long key combinations for a technically very easy task.

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License: 1,49€ per user and month

User Guide

Videos: DE | EN

iFrame is an application, with which you can easily manage access for websites centrally, which are compatible with iframe. For example, ERP, CRM or other information systems. You can decide, if you add the SIP-ID or any other string of the user to the URL.

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License: 1,49€ per user and month

User Guide

inno2TANSS needs the ticket system „TANNS®“ and a innovaphone reporting. The app pushes call information's to the ticket system. All the information's are available inside the ticket system and can get visualized in your timelines. The TANNS® telephone system connection for the Innovaphone V12 reporting database was already made by MediaRunway back in the day and then got implemented by TANNS®.

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License: first year per telephone system 599,00€ and 129,00€ for every following year

User Guide

Pinboard can replace the information board of your company and save time from scrolling through chat histories. If you have or want to publish information for all users, then this is the right app for you. You can differentiate long and short term information's by setting a expiry date. This also prevents the „eternally“ stuck old information of for example a change of responsibility on the company information board.

License: free

User Guide

Presence Favorites grants the ability to create presence favorites. Adjustable are the presence state color, text and the time for how long a presence state should stay, before it changes back to green/present. This way you can prevent forgetting to change the state for example after a lunch break.

License: free

User Guide

Presence Heartbeat improve the clarity of the myApps presence state of your employees, in which the color and the text are automatically set with a preset when the Windows screen lock is activated and unlocked again, as well as when Windows logs on and logs off/ shutdown. This works on the local Windows PC as well as in a Windows Terminal session.

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License: 1,49€ per user and month

User Guide

Queue Board is an easy way to improve the quality of your corporate communication by using this app to get an overview (live and the supervisor also historical) of the waiting time and the number of callers. You can see how many callers and after how long these callers gave up the wait. Give each individual team member (call agent) and the supervisor an easy way for all team members to log in or out of the group. If you want to keep an eye on several waiting queues at the same time, simply open the desired waiting queues next to each other on the supervisor monitor or visible to the team on a larger display. The information can just as well be viewed mobile on a smartphone. In addition, the following can be configured in the app: wrap-up time, how active agents are counted, alarm thresholds and the resetting of values. A supervisor can also be a call agent at the same time.

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License: 1,49€ per user, month and queue(instance)

User Guide

TANSS TK PopUp shows information about the caller for incoming calls inside of TANSS® and makes them disappear shortly after the call has ended. Create a better customer experience without clicking or typing.

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License: 1,49€ per user and month

User Guide

Time Tracking helps you to easily meet the legal obligation of time recording

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License: 1,49€ per user and month

VIP Call enables you to create fastlane tickets using a PIN for VIP-customers or other callers. Like this, a team or a certain employee can be reached directly. This allows for a better experience for both sides of the phone line, can speed up processes and raise customer satisfaction.

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License: 1,49€ per user and month

User Guide

Videos: DE

your app? You have an idea or a wish for a new app? We will gladly develop it for you.