myApps-EN

We develop telecommunication solutions

Through a longtime partnership with the telephone system Manufacturer innovaphone and our available ICT-Knowhow, we offer an innovaphone Cloud-Gateway-solution for local innovaphone PBXes and development of innovaphone Apps.

Furthermore, we offer a flexible innovaphone Cloud.

You have an idea for an innovaphone App? Next to the listed default-Apps down below we also develop individual Apps.

 

For requests for licensing or for a test license, write us here

You are intrested in information about new Apps or App-features of MediaRunway myApps apps? Then fill in the contact form to get our newsletter:

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    Cloud Gateway

    Cloud Gateway – not an app, but hardware with services, which, especially for small „on premise“ innovaphone PBX installations, easily enable the usage of myApps, for example by the Manger on the way. Without the customer or innovaphone partner having to take care of fixed public IPs, redundant connection routes, reverse proxy in a DMZ, yearly certificate changes, updates, etc.. You get a small, powersaving hardware that is connected to MediaRunway data center services and just like that myApps is available on the way and from homeoffice, even if the customer doesn’t have a public IP. This solution is also ideal for innovaphone partners, who want to configure customer systems remotely, without having to configure any VPN client software.

    prices Cloud Gateway
    installation 199,00€
    hardware PoE or power adapter 99,00 €
    per month
    up to 10 port lics 9,98 €
    up to 20 port lics 13,98€
    up to 50 port lics 17,98 €

    your app?

    your app? You have an idea or a wish for a new app? We will gladly develop it for you.

    Analytics

    Analytics is the simple, comprehensive and visualized way of evaluating calls to reduce unanswered calls and optimize your business processes. You can easily keep track of a lot of data, mobile on a smartphone or on your pc monitor or a big screen for everyone.

    For requests for licensing or for a test license, write us here

    User Guide

    Appinion

    Appinion can make choice processes easier, by quickly asking the myApps user for his opinion. You can decide yourself how many choices you give the users. The creator of the poll sees the results in percent as well as how many users partook at the poll.

    License: free

    User Guide

    Call Action

    Call Action connects ERP, CRM and more systems by a centralized adjustable call-behaviour for incoming as well as for ended calls. Whether website rquests or windows applications, with or without user specific parameters.

    For requests for licensing or for a test license, write us here

    License: 1,49€ per user and month

    User Guide

    Callback

    Callback is an app, that manages recalls for your company. Instead of e-mail or paper, you have a modern myApps interface, which is compatible with your smartphone. In the interface you have the option to either manage your own recalls or create recalls for other users. Every recall has a priority level, a state and an optional comment.

    License: innovaphone licensing

    User Guide

    Videos: DE

    Call Forward

    Call Forward allows one or more users to configure call forwarding for other users and PBX objects.

    Call Info

    Call Info can show you important information about the caller in your myApps Phone App for easier and more qualitative (customer) communication. The app obtains the information from an external LDAP server, which in turn can collect its information from a wide variety of sources. With the editor integrated in the Admin App, you can create your individual display template so that more important information can be highlighted with bold letters, a larger font or color.

    For requests for licensing or for a test license, write us here

    License: 1,49€ per user, month and instance

    User Guide

    Camera

    Camera grants a user easy access to the MJPEG video stream of one or more IP cameras. We are happy for suggestions for future versions of this app.

    License: innovaphone licensing

    User Guide

    Contacts Manager

    Contacts Manager can keep the address data of the innovaphone contacts app regularly synchronized with one or more external data sources.

    License: innovaphone licensing

    User Guide

    Doorbell

    Doorbell shows a high-resolution picture of the corresponding video doorbell in myApps even before taking the call and enables the user, with a displayed button, to open the door, instead of overwhelming the user with a bad video quality and having to remember long key combinations for a technically very easy task.

    For requests for licensing or for a test license, write us here

    License: 1,49€ per user and month

    User Guide

    Videos: DE | EN

    ESENTA

    ESENTA door communication thought FURTHER! Diverse options, easy operation, central configuration of the doorbell signs. Uncomplicated voice and video via WebRTC as an alternative to SIP.

    License: innovaphone licensing

    User Guide

    Favorite Contacts

    Favorite Contacts allows to manage more than 32 contacts in groups for quick access. So communication over multiple departments, locations and with federation is quicker and more comfortable.

    License: innovaphone licensing

    User Guide

    Hotdesk

    Hotdesk allows an easy phone registration when you change your workspace. This can be done either by the user via the myApps client or automaticly via the windows login (local computers and terminal servers). Tested with innovaphone and SNOM phones.

    License: innovaphone licensing

    User Guide

    iFrame

    iFrame is an application, with which you can easily manage access for websites centrally, which are compatible with iframe. For example, ERP, CRM or other information systems. You can decide, if you add the SIP-ID or any other string of the user to the URL.

    License: innovaphone licensing

    User Guide

    inno2TANSS

    inno2TANSS needs the ticket system „TANNS®“ and a innovaphone reporting. The app pushes call information's to the ticket system. All the information's are available inside the ticket system and can get visualized in your timelines. The TANNS® telephone system connection for the Innovaphone V12 reporting database was already made by MediaRunway back in the day and then got implemented by TANNS®.

    For requests for licensing or for a test license, write us here

    License: first year per telephone system 599,00€ and 129,00€ for every following year

    User Guide

    Internet Radio

    Internet Radio allows to pick your favorites from many radiostations. During phone calls the radio gets muted automaticly, so you can concentrate on the phonecall. When the phone call ends, the radio resumes.

    License: free

    Phone Control

    Phone Control allows the user to mute his phone in homeoffice while beeing in the office and vice versa. The user also gets a list of phone devices where he is currently logged in.

    License: innovaphone licensing

    User Guide

    Pinboard

    Pinboard can replace the information board of your company and save time from scrolling through chat histories. If you have or want to publish information for all users, then this is the right app for you. You can differentiate long and short term information's by setting a expiry date. This also prevents the „eternally“ stuck old information of for example a change of responsibility on the company information board.

    License: free

    User Guide

    Presence Favorites

    Presence Favorites grants the ability to create presence favorites. Adjustable are the presence state color, text and the time for how long a presence state should stay, before it changes back to green/present. This way you can prevent forgetting to change the state for example after a lunch break.

    License: free

    User Guide

    Presence Heartbeat

    Presence Heartbeat improve the clarity of the myApps presence state of your employees, in which the color and the text are automatically set with a preset when the Windows screen lock is activated and unlocked again, as well as when Windows logs on and logs off/ shutdown. This works on the local Windows PC as well as in a Windows Terminal session.

    For requests for licensing or for a test license, write us here

    License: 1,49€ per user and month

    User Guide

    Queue Board

    Queue Board is an easy way to improve the quality of your corporate communication by using this app to get an overview (live and the supervisor also historical) of the waiting time and the number of callers. You can see how many callers and after how long these callers gave up the wait. Give each individual team member (call agent) and the supervisor an easy way for all team members to log in or out of the group. If you want to keep an eye on several waiting queues at the same time, simply open the desired waiting queues next to each other on the supervisor monitor or visible to the team on a larger display. The information can just as well be viewed mobile on a smartphone. In addition, the following can be configured in the app: wrap-up time, how active agents are counted, alarm thresholds and the resetting of values. A supervisor can also be a call agent at the same time.

    License: innovaphone licensing

    User Guide

    Recorder

    Recorder makes it possible to record softphone calls with a external voicerecorder like asc.de.

    Service24h

    Service24h enables sequential call diversion to several phone numbers, which are called one after the other in the set order for a settable X seconds until someone accepts the call and is also confirmed with a specific number key (DTMF tone). If no one was available in the first run, the call sequence starts again from the beginning as often as configured. Possible application scenarios include, for example, on-call duty or when an alarm needs to be confirmed.

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    Share

    Share allows to share files, which are to large for Emails! There are also other great reasons to use this app. encrypted, password protected and limitable filetransfer via you OWN system.

    License: innovaphone licensing

    User Guide

    TANSS TK PopUp

    TANSS TK PopUp shows information about the caller for incoming calls inside of TANSS® and makes them disappear shortly after the call has ended. Create a better customer experience without clicking or typing.

    For requests for licensing or for a test license, write us here

    License: 1,49€ per user and month

    User Guide

    Telemarketing

    Telemarketing is a efficient outbound marketing tool for your team. With a quick selection as well as adress- and questionmanagement.

    Users+

    Users+ enables an employee to maintain information about himself/herself or the HR department to a limited extent, so that other employees can search for required skills or shared hobbies, for example.

    VIP Call

    VIP Call enables you to create fastlane tickets using a PIN for VIP-customers or other callers. Like this, a team or a certain employee can be reached directly. This allows for a better experience for both sides of the phone line, can speed up processes and raise customer satisfaction.

    For requests for licensing or for a test license, write us here

    License: 1,49€ per user and month

    User Guide

    Videos: DE

    TimeTracking

    TimeTracking - the development of this app is on hold, so there is no parallel development next to the innovaphone timetrackting "Working App".

    Yes, I am interested in one or more of your apps or an individually developed app and would like to get a not binding offer, then write us.

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